Terms of service
These terms explain how Rexowa works with you: what you can expect when you send a request, how each job is arranged, and where to turn if something goes wrong. Short version first, details below.
In short
You describe the job, we agree on the scope and the price before any work starts, and payment terms are confirmed in that same exchange. Nothing is charged, and no work begins, until you accept the offer. If details matter to you, ask — everything is settled in conversation, on request.
Who these terms apply to
These terms cover the use of the Rexowa website and any handyman or electrical work arranged through it: minor repairs, sockets and switches, lighting fixes, fixture fitting, and general odd jobs around the home. The other party to the agreement is the owner of this website. By sending a request through the contact form, you accept these terms for that request.
What we do and what we do not do
Work covers everyday household tasks: replacing fittings, repairing or moving sockets and switches, installing and adjusting lights, assembling furniture, small wall repairs, and similar help around the house. Electrical work is carried out in accordance with applicable Polish regulations. If a job falls outside what can be safely done in a home visit, we say so plainly and, where possible, point you in the right direction.
How a request works
You send a request through the form on the contact page. In reply you receive questions and a proposed arrangement: scope, timing and price. Only after you confirm do we schedule the visit. Changes to the agreed scope are discussed and confirmed before extra work is done — no surprises on the invoice.
Schedule and timing
Dates and hours for each job are agreed individually when the offer is accepted. Nothing in these terms promises a fixed response or completion time; every deadline you can rely on is the one written into your confirmed offer. If a scheduled visit cannot happen, we inform you and arrange a new date.
Payment
Pricing depends on the job and is always quoted before work begins. Payment methods and the moment of payment are part of the confirmed offer. We do not publish fixed rates on this website — for a price, send a request with a short description of the task.
Withdrawal and refunds
As a consumer in Poland, you have the statutory right of withdrawal for a distance contract, within the periods and on the conditions set by Polish law. Where work has already begun at your explicit request before the deadline expires, the legal consequences of that choice apply. Any amounts due back to you are refunded in the manner required by applicable law.
Liability
Work is performed with due care and in line with the agreed scope. Liability for the services is governed by the Polish Civil Code, in particular provisions on defects and warranty. Liability is not limited in ways that Polish law does not allow. This website is provided as is, and it does not form a separate contract about the site itself.
Complaints
If something is not right, say so. Send a complaint through the contact form or in writing; it is handled promptly and answered in the same channel. We ask for a description of the issue and, where relevant, photos — this speeds up a fair solution. Rights under statutory warranty are never affected by an out-of-court settlement offer.
Final notes
These terms are governed by Polish law. If a court finds part of them invalid, the rest stays in force. The current version is always the one published on this page. For anything unclear, write to us — questions before agreement cost nothing and prevent most disputes. You can also read the privacy policy to see how your request data is handled.
Still deciding?
See what kinds of jobs we take on, or send a request with your questions — no commitment.
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